FAQs

At 103 Jewelry, we pride ourselves on crafting durable, high-quality pieces. To ensure your jewelry maintains its shine and lasts for years, please follow these simple care tips:

  • Store Properly

    Always store your jewelry in a dry, cool place. Use a jewelry box or pouch to avoid scratches and prevent tarnishing from exposure to air and moisture.

  • Avoid Water

    Remove your jewelry before swimming, showering, or exercising. Prolonged exposure to water, especially saltwater and chlorinated water, can damage metal and leather components.

  • Keep Away from Chemicals

    Avoid contact with harsh chemicals like perfume, lotions, cleaning products, and hair sprays. These can tarnish metals and weaken leather.

  • Clean Regularly

    Clean your jewelry with a soft cloth to remove dirt and oils. For stainless steel or silver, use the provided soft silver polishing cloth to wipe down the metal until shiny.

  • Handle with Care

    Take care when putting on and removing your jewelry to avoid bending or stretching delicate parts, especially for bracelets with clasps.

  • Wear It Often

    Believe it or not, wearing your sterling silver jewelry can actually help slow down tarnishing. The oils in your skin can "clean" the silver and keep it shiny.

Our Materials

Sterling Silver (S925)

Use a soft, non-abrasive microfiber cloth or the silver jewelry polishing cloth provided to gently rub the surface of the jewelry to remove tarnish, fingerprints, or light dirt.

Silver Thread (S999)

Use a soft, non-abrasive microfiber cloth or the silver jewelry polishing cloth provided to gently rub the surface of the jewelry to remove tarnish, fingerprints, or light dirt.

Pay extra attention while cleaning to avoid breakage.

Stainless Steel

Use a clean, soft, microfiber cloth or jewelry polishing cloth to wipe down the surface of the stainless steel piece, by gently rubbing the jewelry to remove any fingerprints, smudges, or light dirt.

Leather

Use a dry, soft cloth to gently wipe the surface of your leather jewelry to remove any dust or dirt. Avoid using water and excessive exposure to sunlight as it can damage or stain the leather over time.

Natural Stone

After wearing your natural stone jewelry, use a soft, non-abrasive cloth to gently wipe the stones and remove any oils, dust, or dirt that may have accumulated.

Kokka Wood

Gently clean your wood jewelry using a soft, dry cloth to remove dust or dirt. This will help maintain the wood’s natural shine and texture.Always remove your wood jewelry before swimming, showering, or any activities involving water.

Zultanite

Use a soft, lint-free cloth to gently wipe the surface of your Zultanite jewelry after wearing it. This helps remove any oils, fingerprints, or dust that may have accumulated.

FAQs

Do you have a warranty?

We are committed to providing high-quality, handcrafted jewelry made to last. We’re confident in the quality of our products, which is why we offer a one-year warranty from the date of original purchase for defects or issues resulting from the workmanship of the jewelry.

Please note that our warranty does not cover lost items, normal wear and tear, including scratches, tarnishing, or fading of metals and gemstones, damage caused by improper care, such as exposure to chemicals, water, or excessive force, or any modification to your product done by a third party outside of 103 Jewelry.

What is your refunds or exchanges policy?

At 103 Jewelry, each piece is uniquely crafted, and we maintain a limited inventory for each design. Because of this, we do not offer refunds or exchanges. Once a design is sold out, it will not be restocked. We encourage you to choose carefully and reach out if you have any questions before purchasing.

Please refer to our 'Warranty' section for questions regarding defects in craftsmanship and wear and tear.

What is your shipping policy?

We offer standard and expedited shipping options. Orders are typically processed within 24 hours and shipping times vary based on your location. International shipping is also available. Once your order has been shipped, you will receive a tracking number via email. You can use this number to track your order online.

Do you offer custom jewelry designs?

Yes! We love collaborating with our customers to create custom pieces that they will love Please contact us with your ideas, and we’ll work with you to bring your vision to life.

What can I do if one of your designs is sold out?

If one of our designs is sold out, we recommend checking back regularly, as our inventory may change. Unfortunately, once a design is gone, it will not be restocked, as each piece is unique. If you're interested in a similar style or design, please reach out to us, and we’d be happy to help you find an alternative or discuss potential custom options!

How do I know my wrist size?

Measuring your wrist size can be done in the comfort of your home using a piece of string or ribbon and a ruler. Wrap the string around your wrist, just above the wrist bone, marking the point where the string overlaps. You can then lay the string flat against a ruler to measure the length.

Consider Comfort: When wrapping the string or ribbon, consider how you like your jewelry to fit—snug, loose, or somewhere in between.

How do I know my ring size?

We recommend using a ring sizing guide or visiting a local jeweler to measure your ring size accurately. If you’re unsure, feel free to reach out for assistance.