Custom Order Policy

Thank you for choosing 103 Jewelry for your custom jewelry needs. We are excited to create a unique piece just for you! Please review our custom order policy carefully to ensure a smooth and satisfying experience.

1. Custom Design Process

  • Custom orders are created based on your specifications including size, materials, stones, and design details.
  • Once you submit your custom request, we will review it and may contact you for clarification or suggestions.
  • A detailed quote and estimated production time will be provided before we begin work.

2. Pricing and Payment

  • Custom orders may require a deposit before production begins. The deposit amount will be specified in your quote.
  • Final payment is required before shipping your custom piece.
  • Pricing reflects the materials, labor, and complexity of the design.

3. Production Time

  • Production times vary based on the complexity of the design and material availability.
  • Typical turnaround is 2 to 6 weeks. We will provide a more specific timeline after confirming your order.
  • We appreciate your patience and will keep you updated throughout the process.

4. Changes and Cancellations

  • Changes to the design after production has started may not be possible or may incur additional charges.
  • Custom orders are non-refundable once production has begun, due to the personalized nature of the work.
  • Cancellation before production may be subject to a fee.

5. Returns and Exchanges

  • Because each piece is uniquely made to your specifications, custom orders cannot be returned or exchanged.
  • If there is a manufacturing defect or error on our part, please contact us immediately. We will work to resolve the issue promptly.

6. Sizing

  • Please provide accurate sizing information. If unsure, we recommend consulting a jeweler for precise measurements.
  • We may assist with resizing after delivery, subject to additional fees.

7. Communication

  • Clear communication is essential. Please respond promptly to any questions or requests for approval during the design and production phases.
  • Delays in communication may affect production time.

8. Shipping

  • Custom orders are shipped once production and final payment are complete.
  • Shipping costs and delivery times will be confirmed prior to shipping.

If you have any questions about our custom order policy, please feel free to contact us. We look forward to crafting your perfect jewelry piece!

Customize an Order